Design sprints at scale

Context

After many years of organic geographical growth, aspects of our end-user facing product experiences had become increasingly divergent. I seized an opportunity to solve this through connection, collaboration and vision building.

Mission

I sought leadership buy-in to host and facilitate a week long GV inspired design sprint to envision the future of Zendesk's 'end-user experience'. Whilst the outcome of the week was an inspiring vision and prototype, the key value behind this effort was building cross-team alignment and collaboration. The work we did set the foundation for breaking down siloes and delivering an enhanced cross-platform product offering in the years to come.

Role

I was the primary coordinator for this event, designing the custom structure for the week and working with other cross-functional partners (including our CEO and Chief Creative Officer) to create content and aid facilitation.