👋 Hi, I'm Nick, a product designer and people leader. Currently, Sr. Director of Product Design, Platform at Zendesk.

I'm Nick, a Product Designer and people Leader, with extensive experience designing enterprise grade software for SaaS organisations in the Customer Experience (Zendesk) and Financial Services (Xero) sectors. Trained as a Graphic Designer, I have an acute eye for detail, strong belief in the value of iteration and passion for beautifully simple design. I commenced my career at design agencies and gradually transitioned to working in-house.

I currently lead the Platform design team at Zendesk. We empower customers to make Zendesk their own — helping them to elegantly and effortlessly push beyond the default experience. We do this by building best-in-class integration and automation experiences that are designed to be used by people with varying levels of developer knowledge.

At Zendesk over the past 10+ years, I've worked across many business areas, both as an individual contributor and manager, leading small and large international design teams. I'm a member of design leadership and have played a central role in the definition of our design practice and team growth over the years.

First thing in the morning, you'll find me meticulously preparing shots of espresso from my ECM Synchronika and on weekends you're likely to find me spending time with my family, taking photos and planning that next overseas adventure.